Editorial desk contact
How to reach us
This page explains how to reach the editorial desk behind this site and what we can realistically do with a message. It also sets out clearly what sits outside our reach, so you are not left waiting on an answer we cannot give.
What the desk can and cannot do
The desk handles questions about the material published on this site: how a figure was sourced, what a term means, and why a page is written the way it is. If something on a page reads unclearly or a definition is loose, tell us and we will look at it. Messages about the site's own content get a considered reply.
We cannot act on anyone's casino account. This site does not hold accounts, process deposits or withdrawals, verify identity, or release bonus funds. Our commercial partner runs its own cashier and support team, and only they can see an account or move money in it. A message to us about a locked account, a pending withdrawal or a bonus dispute is one we cannot resolve, and forwarding it would only cost you time.
Fixing published figures is our priority
Corrections take priority over everything else in the inbox. If a number on a page is wrong, out of date, or attributed to the wrong source, send the page name and the figure as it currently appears, plus where the correct figure comes from. Screenshots or a link to the source material help us check quickly.
We will compare your note against the source we used and amend the page if the correction holds. Where a figure cannot be verified against a published source, we remove it rather than replace it with a guess. Our rule across the site is that a number appears only when it can be pointed back to something published, and the same rule applies when we fix one.
Sending a message and what to expect
The address for the desk is printed separately on this page, so use that rather than looking for a form. Put the page name in the subject line and state the issue in a sentence or two; long background is rarely needed and can slow things down. We read every message, but the desk is small and a reply may take a little while.
We do not run a live chat, a phone line or a postal address, and we do not contact readers first. Treat any message that claims to be from this site and asks for account details, passwords or payment as fraudulent. Send only what is needed to explain the issue, and never include casino login details or identity documents in an email to us.
Email: contact@charmingladypokie.com. We answer editorial corrections first — if a figure on this site is wrong, say which page and we will check it against the source.
Questions
Can you help me get a withdrawal or bonus released from my casino account?
No. This site has no access to any player account, so we cannot see a balance, approve a payment or change a bonus term. Any request about an account has to go to the operator that holds it.
How do I report a figure on a page that looks wrong?
Email the desk with the page name, the figure as printed, and the published source you believe is correct. We check it against our own source and amend or remove the figure if your note holds up.